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FAQS

All orders will be delivered on the date selected.

Same Day Delivery/Normal delivery times : When ordered before 8:30am the day of or in advanced your delivery will be delivered between 7:30am to 5pm.

We deliver 50km radius from the Perth CBD

You get the choice to select what you would like to do if the recipient is not Home in the checkout. Please remember if you select to leave the box if the recipient is not home we do not take responsibility if anything was to happen to it such as it melting or insects. 

Email us to let us know however, if we have delivered it at this point we take no responsibility for this mistake. If you would like it to be re delivered to the correct address we require an additional 50% charge of the original cost price, including the delivery cost.

Yes we delivery Monday - Sunday

All orders must be placed by 8:30am the day of to allow for same day delivery. 

Yes, along with our set boxes we give you the opportunity to customise your own box which you can do under the ‘add on' tab. 

If you wish to customise one of our existing boxes you must email us prior to discuss if possible.. Additional fees may apply 

Credit Card, Paypal and Afterpay.

Please email hello@sugarcoatit.com.au for any cancellations 48 prior to the scheduled delivery date. All money will be refunded less the cancellation and administration fee of 50% of the final price paid per order.

Unfortunately we cannot refund orders if they have not been canceled more then 48hours prior to delivery

the delivery rate is calculated based on location in the checkout. 

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